Privacy Policy

This privacy policy describes how Scottish Energy Efficiency collects, uses and protects your personal information when you use this website (solarpanelswestlothian.co.uk) or contact us about solar panels and battery storage. We are committed to protecting your privacy and handling your data responsibly.

Who we are

This website is operated by Scottish Energy Efficiency, based at Unit 3 Prospect III, Prospect Business Centre, Dundee DD2 1TY. You can contact us by phone on 0141 230 0198 or by email at info@scottishenergyefficiency.co.uk.

What data we collect

When you fill in a quote form or contact form on this website, we collect the following information:

• Your name
• Your phone number
• Your email address
• Your postcode
• Your area of interest (solar panels, battery storage, or both)
• Any message you include
• The page URL you submitted the form from

We do not collect any data you do not provide voluntarily through our forms.

How we use your data

We use the information you provide to:

• Contact you about your enquiry and arrange a no-obligation survey
• Provide a written quote for a solar panel and/or battery installation
• Carry out a desktop assessment of your roof using your postcode
• Communicate with you about your installation if you choose to proceed

We do not use your data for marketing purposes beyond responding to your enquiry, and we do not sell your data to any third party.

How your data is stored

When you submit a form on this website, your data is sent securely to our enquiry processing system. We use a third-party automation service to receive and route your enquiry to our team. Once received, your data is stored securely and accessed only by authorised members of our team and our MCS-certified installation partner for the purpose of arranging your survey and quote.

How long we keep your data

We retain your personal data only for as long as is necessary to fulfil the purpose for which it was collected. If you do not proceed with an installation, we will delete your data within a reasonable period, typically 12 months from your last contact with us. If you proceed with an installation, we retain relevant records for the duration of any warranty and as required by law.

Your rights

Under the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018, you have the following rights regarding your personal data:

• The right to access the data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to object to processing of your data
• The right to withdraw consent at any time

To exercise any of these rights, contact us at info@scottishenergyefficiency.co.uk or call 0141 230 0198.

Cookies

This website does not use analytical or tracking cookies by default. For information about any optional cookies that may be set, please see our Cookie Policy.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The date at the bottom of this page indicates when it was last updated.

Contact us

If you have any questions about this privacy policy or how we handle your data, contact us at info@scottishenergyefficiency.co.uk or call 0141 230 0198.